Managed IT Service Provider

Castle Hill

What Is Managed IT Services?

Managed IT services is ongoing support provided by an IT services provider, for a fixed monthly fee. It involves proactive monitoring and maintenance along with priority support for users and device management, to keep IT systems operating at peak performance, and more importantly to keep overall technology costs low and business efficiency high.

Not only do issues get resolved quickly, businesses have access to the latest technology and innovative solutions that can maximise productivity as well as increase profits. It is designed to take the worry and hassle out of IT and technology, and being part of a service level agreement means you know how much it will cost, and the outcomes you should expect.

Contact us for a free business assessment and free IT health check to see a how managed IT services package can support and grow your business.

What Is Included in Managed Services?

We act as your I.T department to support, implement, manage and

monitor all your I.T services for you around the clock, so you

can focus on business. No forced contracts like other providers. We offer a range of different managed service levels tailored to suit your business. We work with you to establish the services you need to ensure your costs are low and your business is fully supported now and into the future.


You can pick and chose exactly the level of 'cover' or support your business needs. 

Any reputable managed IT should include:

Help desk: On call remote help whenever you need it with guaranteed response times. This includes on-site support and remote or virtual support.

Proactive supportRegular assessment of software, licenses, hardware. This highlights which systems are due for replacement before they fail or result in unnecessary downtime and cost to your business. Network weaknesses should also be checked on a regular basis to ensure vulnerabilities are fixed before cyber criminals get a chance. By detecting issues at an early stage, disasters can be prevented.

Monitoring and maintenance: A good MSP has monitoring tools to ensure consistent up-time. This keeps business productivity at its peak, whilst ensuring no risk of financial loss due to systems being down.

User management.

Security and Compliance: The need for data security is more important than ever, so you need to know your data is secure and safe from hacking, data theft, ransomware and viruses of all sorts. 

Backups and disaster recovery:

Data loss can be devastating for any business, so in the case of a disaster such as damage to premises or fatal system crash, you need to know your systems will be back up and operational as quickly as possible.

Asset Management: Tracking of equipment. This ensures you have access to up to date information on the age, specifications, installed applications, user details and branch location of all devices.

Technology ConsultationExperts that are on your side and that can help you to implement and manage the best technologies to meet your business objectives. A good MSP will align technology with your business, help you with business direction, give you regular updates on new products, and spot opportunities for process and system improvements.

Faster and guaranteed response times: Response times should be guaranteed, and clearly defined in the service level agreement.

Documentation: Detailed notes and diagrams of systems, network configurations, passwords, licencing, and guides for specific setups. This will ensure efficiency of ongoing support and maintenance, and ease of upgrades or enhancements when they are due. 

Reporting: Full visibility of the health and status of your IT systems, with detailed monthly reporting.

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Managed Services for Office 365

Managed Services for Office 365 means you have access to a dedicated team of experts who will manage and support your Microsoft cloud solution. Offering assistance with licensing requirements to ensure they are always up to date and compliant along with help desk support, your business will enjoy the benefits a seamless cloud experience.

Virtual Managed IT Services

In these modern times, we understand the need for your business to ensure contact-less service for everything from your postman, to your IT management. Virtual Managed IT Services is everything you need in a managed IT services provider, just virtual.

3 Simple Steps

Request Your FREE 
Business IT Health Check or Quote
A Dedicated Project Manager works closely with you to  provide a fixed cost for your solution and services
Focus on your business.
Your IT is now secured and supported by SureTech

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02 8625 5118

0434 091 541

Sydney, NSW, Australia

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